Refund Policy

1. Overview

At Authority-AI, we stand behind the quality of our products and services. This Refund Policy outlines the terms and conditions for requesting refunds for purchases made through our platform. We want you to be completely satisfied with your purchase, and we’ve designed this policy to be fair and transparent.

This policy applies to all digital products, services, and subscriptions offered by Authority-AI. By making a purchase, you acknowledge that you have read, understood, and agreed to this Refund Policy.

2. 30-Day Money-Back Guarantee

2.1 Eligibility

We offer a 30-day money-back guarantee on most of our products. If you’re not satisfied with your purchase within 30 days of the transaction date, you may request a full refund, subject to the following conditions:

• The request must be made within 30 days of the original purchase date
• You must provide a valid reason for the refund request
• You have not previously received a refund for the same product
• The product has not been extensively used or downloaded in a manner inconsistent with evaluation

2.2 Products Covered

The 30-day money-back guarantee applies to:

• AI PowerPack bundles
• Individual tools and templates
• Training courses and programs
• First-time subscription payments

3. Digital Products Refund Terms

3.1 Refund Eligibility

Due to the nature of digital products, refunds are granted at our discretion based on:

• Technical issues preventing access to the product
• Product not matching the description or advertised features
• Duplicate purchases made in error
• Billing errors or unauthorized charges

3.2 Non-Refundable Situations

Refunds will generally not be provided in the following circumstances:

• Change of mind after extensive use of the product
• Failure to read product requirements or compatibility information
• Non-usage of a product after purchase
• Dissatisfaction with results due to insufficient effort or implementation
• Request made after the 30-day guarantee period

4. Subscription Refunds

4.1 Monthly Subscriptions

For monthly subscriptions:

• First month: Eligible for full refund within 30 days
• Subsequent months: No refunds for partial month usage
• Cancellation takes effect at the end of the current billing period
• No refunds for unused time in the current billing period

4.2 Annual Subscriptions

For annual subscriptions:

• Within 30 days: Eligible for full refund
• After 30 days: Pro-rated refund may be available at our discretion
• Refund amount calculated based on unused months
• Processing fees may be deducted from the refund amount

4.3 Cancellation Process

To cancel a subscription:

• Log into your account dashboard
• Navigate to Subscription settings
• Click “Cancel Subscription”
• Follow the confirmation prompts
• You’ll receive a cancellation confirmation email

5. How to Request a Refund

5.1 Refund Request Process

To request a refund, follow these steps:

1. Email our support team at refunds@authority-ai.com
2. Include your order number and purchase date
3. Provide a clear explanation for your refund request
4. Include any relevant documentation or screenshots
5. Allow 3-5 business days for initial response

5.2 Required Information

Your refund request must include:

• Full name associated with the purchase
• Email address used for the purchase
• Order or transaction number
• Date of purchase
• Reason for refund request
• Any attempts made to resolve the issue

6. Processing Time and Method

6.1 Review Period

Once we receive your refund request:

• Initial response: Within 3-5 business days
• Review and decision: Within 7-10 business days
• Processing time: 5-10 business days after approval
• Total time: Up to 20 business days from request to refund

6.2 Refund Method

Refunds are processed using the original payment method:

• Credit/Debit Card: Refunded to the original card (5-10 business days)
• PayPal: Refunded to PayPal account (3-5 business days)
• Stripe: Refunded through Stripe (5-7 business days)
• Bank Transfer: May take 10-15 business days

6.3 Currency and Fees

Important notes about refund processing:

• Refunds are issued in the original purchase currency
• Exchange rate fluctuations are not covered
• Transaction fees may not be refundable
• International refunds may incur additional processing time

7. Special Circumstances

7.1 Bundle Purchases

For bundle purchases:

• Full bundle must be refunded (no partial refunds)
• All bundle components lose access upon refund
• Bundle discount is forfeited if requesting individual item refunds

7.2 Promotional Purchases

For items purchased during promotions:

• Refund amount based on actual amount paid
• Promotional discounts cannot be transferred
• Limited-time offers may have modified refund terms

7.3 Payment Plan Purchases

For payment plan purchases:

• Only completed payments are eligible for refund
• Future scheduled payments will be cancelled
• Partial refunds based on payments made to date

8. Dispute Resolution

8.1 Internal Review

If your refund request is denied, you may:

• Request a review of the decision
• Provide additional information or documentation
• Speak with a customer service manager
• Receive a detailed explanation of the denial

8.2 Chargebacks

Before initiating a chargeback with your bank or credit card company:

• Please contact us first to resolve the issue
• Chargebacks may result in account suspension
• Future purchases may be restricted
• Collection proceedings may be initiated for invalid chargebacks

9. Exceptions and Limitations

9.1 Non-Refundable Items

The following are generally non-refundable:

• Custom or personalized services
• Completed consulting or coaching sessions
• Domain names or third-party licenses
• Setup or onboarding fees
• Services fully rendered

9.2 Abuse Prevention

We reserve the right to:

• Deny refunds for suspected abuse or fraud
• Limit refund requests from repeat requesters
• Investigate unusual refund patterns
• Require additional verification for high-value refunds

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the modified policy.

For purchases made before policy changes, the refund policy in effect at the time of purchase will apply.

11. Contact Information

For refund requests and questions about this policy, please contact us: